Embedded learning what changed?
In a word technology. Why send people for training when you can send the training to all staff no matter where in the world they might be?
Working with People1st we have produced the world's first Principals of Customer Service course embedded learning course that is now being rolled out to all Monarch Airline staff.
Content and style.
Presented by a WorldHost trainer and a team of actors we took the WorldHost course and turned into bite sized chunks of learning that are delivered to staff no matter in the world they are monthly and in video.
Smart phones and tablets now mean that you can have a TV in your pocket and TV is one of the most powerful learning tools on the planet. Just look at the rise of gardening and cookery programmes. people like to learn new things and the preferred medium of choice is TV.
Bottom Line
Embedded learning is now affordable, can improve learning out comes by up to 80% and set to be the way forward for any customer focused business.
The WorldHost Principals of customer service course can be tailored to any industry and is now available. For more details contact us.
Monarch Airlines embed learning business insider | |
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| Education | Upload TimePublished on 14 Oct 2015 |
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